Terms & Conditions

1. ACCEPTANCE OF TERMS

By purchasing a Wash Club Membership at Hang 5 Carwash (whether at the pay station, online, or via promotion), you confirm that you have read, understood, and agreed to these Wash Club Terms of Agreement and our Car Wash Conditions of Entry, available at www.hang5carwash.com.au.

2. MEMBERSHIP OVERVIEW

Wash Club Memberships provide unlimited washes and complimentary self-serve vacuum use for the registered vehicle(s), subject to these Terms and the Car Wash Conditions of Entry.

Memberships are vehicle-specific and linked to the licence plate(s) registered on the account. Only registered vehicles are entitled to access the Wash Club.

Membership Use & Access

Wash Club Memberships provide access to services during the applicable billing period, not a guarantee of usage. Lack of use does not pause, suspend, or invalidate a recurring charge, and does not entitle the customer to a refund or credit.

3. BILLING & RENEWAL

• Wash Club Memberships are billed on a recurring basis
• Memberships automatically renew unless cancelled
• Charges are processed using the payment method on file provided at sign-up
• Customers are responsible for ensuring payment details remain valid and up to date
• Payment details must be updated via the Manage Membership Portal
• If you experience difficulty accessing the Manage Membership Portal, contact contact@hang5carwash.com.au

Responsibility for Cancellation

It is the customer's responsibility to cancel a membership prior to renewal via the Manage Membership Portal. Failure to cancel remains the customer's responsibility, regardless of usage, intent, or misunderstanding.

4. CANCELLATION

• Memberships must be cancelled via the Manage Membership Portal
• Cancellation takes effect at the end of the current billing cycle
• Membership access remains available until the end of the paid period
• Cancelled memberships may be reactivated by the customer via the Manage Membership Portal, subject to current pricing and availability
• No partial refunds or credits apply for unused time

5. REFUNDS

Except where required by Australian Consumer Law:

• Wash Club Memberships are non-refundable
• No refunds or credits are provided for:
  • Unused washes
  • Partial billing periods
  • Failure to cancel prior to renewal

6. ADDITIONAL CONDITIONS

6.1 Vehicle Condition & Use

All vehicles must comply with the Car Wash Conditions of Entry.

Hang 5 Carwash is not responsible for damage arising from:

• Pre-existing damage
• Loose, damaged, or aftermarket parts
• Failure to follow signage, pay-station prompts, or staff instructions

6.2 No Reliance on Staff Statements

Any verbal or informal information provided by staff is general assistance only and does not vary these Terms. Customers must rely on the on-screen disclosures, receipt information, and published Wash Club Terms of Agreement.

6.3 Misuse, Fraud & Enforcement

Hang 5 Carwash reserves the right to suspend or terminate a membership without refund for misuse, sharing, fraud, tampering, or breach of these Terms, including use by unregistered vehicles.

7. FAILED PAYMENTS, RETRIES & SUSPENSION

If a payment attempt fails, the Wash Club Membership will not automatically cancel.

• Payment may be re-attempted using the original payment method
• Membership access may be temporarily suspended
• Access will be restored once payment is successfully processed

Hang 5 Carwash reserves the right to cancel a membership for ongoing non-payment if outstanding amounts remain unresolved.

Service Availability

Service availability may be impacted by maintenance, equipment faults, weather, or operational constraints. Temporary unavailability does not entitle customers to refunds or credits.

8. LIMITED GOODWILL REFUND

At the sole discretion of Hang 5 Carwash, a maximum of two (2) renewal payments may be refunded as a goodwill gesture only, provided all of the following conditions are met:

• A request is submitted by email to contact@hang5carwash.com.au within 7 days of the last renewal payment
• No wash redemptions have occurred during the applicable period
• The original payment method remains valid and refundable

This clause does not create an entitlement or contractual right to a refund.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by Australian Consumer Law, Hang 5 Carwash excludes liability for any loss or damage arising from use of the Wash Club, except where liability cannot be excluded by law.

10. CHANGES TO TERMS

Hang 5 Carwash may update these Terms from time to time. The most current version will always be available on our website.

11. GOVERNING LAW

These Terms are governed by the laws of Queensland, Australia.